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Frequently Asked Questions
Do you have a waiting list?
Do you accept Health Insurance?
Absolutely! We accept most types of insurance. To be sure, call your insurance company. The information you’ll need from your insurance company is:
- Is my Therapist a in-network provider?
- What is my co-pay for sessions, if any?
- Do I have a deductible? If so, how much of my deductible have I already met?
- Is there a limit on the number of times I can see my therapist?
- Do I need to get pre-authorized to see my therapist?
Bring all of the information you collect to your first session.
How do I know if I need counseling?
In the past, counseling was thought to be only for people who had severe problems; there is no stigma attached and most people at some point in their lives seek help from a therapist, counselor or psychologist. People come to us when they’ve tried many times to solve a problem on their own, but have been unable to find a solution that works for them and/or their loved ones. This could be a problem with relationships, work, stress, depression, anxiety, substance abuse, or issues from their past. Other times, people just want someone to talk through a problem with or seek a better quality of life.
Does counseling of therapy work?
How do I know which therapist or counselor is right for me?
Always look for someone who seems to understand you and who you feel comfortable with. Therapy should be a comfortable, private and trusting space for you to talk about anything. You can request a phone call from the therapist prior to your session to get an idea of whether or not you two would be a good fit. If you try a counselor and it doesn’t feel right, our staff are happy to transfer you to someone else more suited to your needs. Our office management staff are specially trained to help you choose the ideal therapist.
How long does counseling or therapy take?
Therapy can take from one session to several sessions. There is no set program or length that works for everyone. You decide how long you feel you will benefit from counseling. Some people want to focus on one or two particular issues and do short-term counseling while others prefer a longer course of treatment with a more in-depth approach to therapy. Talk with your counselor, psychologist or therapist about your goals for therapy and together you can figure out how long you might want to continue counseling sessions.
What if I need medication?
Many of our clients do not need medication, but it can be appropriate for some. Medication can be the deciding factor in getting back your peace of mind and finding solutions for some people, especially those with a mood disorder like depression, anxiety, traumatic stress or mood cycling. Talking to your therapist about whether or not you want to consider medications is the best way to explore this issue. We have a Clinical Nurse Specialist on staff who can meet with you to determine if medication is right for you. Our Nurse only works with those 18 and older. If you are under 18 and need medication, we have a list of very good doctors to whom we can refer you.
How do I get started?
Call us at 513-229-7900 or contact us by email. We can help you find the therapist, counselor, nurse, or psychologist that is right for you. Since we are a large group we are generally able to get you in quickly without having to be on a waiting list.
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Your guide to family counseling & health treatment.
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Client Forms
Children & Adolescents:
- Forms for new clients under the age of 18: Intake Paperwork
- Please Note: Parent/Legal Guardian is responsible for minor and non-minor Children. If parents are divorced, Mason Family Counseling will not act as a mediator in settling claim/payment issues. According to Divorce Answers The parent that brings the child in for treatment is responsible for payment. Legally, we are not able to bill ex-spouses, regardless of divorce decree.
- Legal guardians can elect to use a payment authorization form or pre-pay the estimated amount due at the time of the session. Otherwise, guardians must accompany their children into the building to take care of their co-pay before the session. Co-pays must be taken care of prior to the appointment, or client will have to reschedule.
Adults
- Forms for new adult clients:
- If coming in for marital or couples counseling, each party should fill out his/her own paperwork
Medication Evaluation / Management:
- Forms for new medication clients:
- New-Medication-Client v30
- The parent that brings the child in for treatment is responsible for payment. Legally, we are not able to bill ex-spouses, regardless of divorce decree.
Schedule An Appointment
Please complete the form below to schedule an appointment. I will try my best to accommodate your request and will be in touch ASAP.
Rates & Insurance
Fees:
It is Mason Family Counseling’s obligation and responsibility to the insurance companies that we are contracted with to collect all office fees for therapy visits at the time of service, which includes co-pays and deductibles. If your insurance company has given you other payment information, we will need this in writing.
- Hourly Counseling Rates: (all Sessions are 45 – 55 minutes)
- Initial Sessions: $110
- Individual Sessions: $80
- Families/Couples/Marital Sessions: $100
Medication Management Rates:
- Initial Session with Medication Evaluation: $200
- 30 minute Medication Management session: $100
- 30 minute Medication Management and Therapy Add on: $180
Self pay fees may vary.
Co-Payments:
- Due at the beginning of each session
- A $5 fee will be assessed if co-pay is not paid at the time of the visit
No Show/Late Cancellation Fees:
- 1st Occurrence: $40
- 2nd Occurrence: $70
- 3rd Occurrence: $90
* Late is within 24 hours of your scheduled appointment
- No Show/Late Cancel Medication Evaluation: $50
Fees:
- Balances over 90 days old will be sent to collections.
Denied Insurance Claims:
- Due within 10 days of date on bill.
Other Fees:
- Paperwork completed outside of session: $25 per 15 minutes
- Written Report for any purpose: $125, including postage
- Returned Checks: $25 per occurrence
- Phone calls over 3 minutes: $25 per fifteen minutes
Phone sessions may or may not be covered by your insurance
Court Appearance or Conferences with 3rd Parties: $80 per hour
Mileage will not be charged if under 50 miles and hourly billing will begin at the time the provider leaves the office
If mileage is charged it will be at the Federal reimbursement rate
